Last updated: 1st March 2026
This Privacy Policy aims to provide you with detailed information on how your personal data is collected and processed on this website.
This Website is intended exclusively for adults, and we will not knowingly collect data relating to minors under the age of 18.
We have written this policy to help you understand what information we collect, how we use it, and what choices you have. We are an Internet company, so some of the concepts below are a bit technical, but we have done our best to explain things in a simple and clear way.
Please read this Privacy Policy carefully and make sure you understand it. You must accept this Privacy Policy when you first access this Site. If you do not accept this Privacy Policy, please stop using our site immediately.
Our website (https://alpha4charts.com) (the “Site”) and Our Web Application (https://app.alpha4charts.com/) are owned and operated by Yak Data LTD, a limited company registered in Cyprus under company number HE.
Registered address: Neofytou Nikolaidi & Theodorou Kolokotroni ONISIFOROU CENTER, 2nd floor Agios Theodoros, 801, Paphos, Cyprus.
VAT number: CY60123930O.
Email address: support@alpha4charts.com.
This Site is intended exclusively for an adult audience and we will not knowingly collect data relating to minors under the age of 18.
We are not required to have a Data Protection Officer. Any requests regarding the use of personal data can be sent to info@alpha4charts.com.
Depending on how you use our Site, we may collect some or all of the following personal information (please also see our Cookie Policy):
When we collect information about you, we will let you know which of this information is optional. In such cases, we will explain why we need this information, and you can freely decide whether you want to allow us to collect it.
When you submit a request via our website, we may ask you for your first name, last name, phone number, and email address.
We use this information to respond to your questions regarding our products and services. We reserve the right to contact you several times following your request in order to provide you with a comprehensive service and to ensure that we have satisfied your initial request. We will do so on the basis of legitimate interest by providing you with information prior to any sale.
In the case of telephone calls, we have a partener in Italy who only calls from Italy, solely and exclusively from the registered telephone number +39 0523 606377.
We may sometimes use third parties located outside the European Economic Area (EEA), which consists of all European countries except Norway, Iceland, and Liechtenstein. When this happens, we will ensure that we take all necessary precautions to ensure that your data is treated securely and in full compliance with current regulations, subject to the GDPR rules.
When you purchase a product from our website, we will ask you for your first name, last name, address, phone number, email address, and credit card information. We will also record your IP address, which is your computer’s internet address.
We will use your information to verify your credit card details in order to proceed with the purchase and send you your products. We will send you the receipt by email and may use your phone number to contact you about your order.
We need this information to process your order, send you the product or service, and complete the purchase contract with you. We use your IP address to correctly apply the taxes applicable to your order, as required by law.
Your information is stored on our website and on our cloud server. Your credit card details are processed through a third-party provider that is certified as compliant with the EU-US Privacy Shield (which requires strict data protection measures). We do not store your credit card details.
We store your order information indefinitely, as some of our product licenses (ex. free trial) do not expire.
When you subscribe to our newsletter service, we ask for your email address and sometimes your name.
We will ask for your permission to use your name and email address to send you email communications about our products and other information we think may be of interest to you.
You can withdraw your consent at any time, and we will stop sending you communications.
Your name and email address will be shared with third parties to provide you with the newsletter service, always in compliance with the European Union’s personal data protection measures.
When you leave a review about us or one of our services, we may collect your name, email address, and IP address, which is your computer’s web address.
We use this information to allow you to leave your opinion on our products or services. Your name and review (but not your email address or IP address) may be published on our website or used on other marketing materials.
We will do so on the basis of our legitimate interest in marketing our products and services.
Your information will be shared with a third-party system, always in compliance with the European Union’s personal data protection measures.
When you leave feedback, we record your name, job title, email address, and answers to questions we ask you about your opinion on the use of our products or services.
We use this information to develop and improve our products or services and our customer relationships. Some of this information may be used as testimonials on our websites and social media channels. We will do so based on our legitimate interest in marketing our products and services.
Your information will be shared with a third-party system, always in compliance with the personal data protection measures provided for by the European Union.
All personal data is processed and stored securely for as long as necessary to fulfill the purposes for which it was collected. We will comply with our obligations and safeguard your rights at all times in accordance with the GDPR.
We will always use your data in accordance with applicable laws and on a legitimate basis if you have purchased one of our products or services, if you have “given us consent” to use your personal data (for example, by subscribing to our newsletter) or on the basis of legitimate interest.
Specifically, we may use your personal data for the following purposes:
We assure you that we will not send you unsolicited promotional material or spam, and we will take all necessary measures to ensure the protection of your rights and fulfill our obligations as set out in the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Most of the information we receive comes directly from you. Some of the information we collect about you may come from other sources:
Data protection requires companies to comply with various conditions when processing your information.
We undertake to use your personal information when one of the following conditions is met.
Below you can see how we use your information and the legal grounds that allow us to do so:
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Legal Grounds |
How the information is used |
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Consent Your personal information may be processed when we receive your consent. Your consent must be freely given, informed, specific, unambiguous, and provided in an assertive manner. Your consent may be withdrawn or modified at any time. |
Cookies We use third-party cookies on our website to collect information about how visitors use our site. You can consult our Cookie Policy for more information. |
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Necessary for the provision of a product or service The personal information you provide or that a third party has provided to us may be processed for the provision of a service you have purchased. For example, when we process your data to create your account in Alpha4Charts. |
Setting up and administering your product or service This covers:
Your information may be provided to us by third-party organizations where you have shown interest in one of our services. |
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Necessary for legitimate interests We use your personal information where we have a “legitimate interest” to do so, and this legitimate interest is not overridden by your privacy rights. Each activity is reviewed and your rights and freedoms are taken into account to ensure that we are not intrusive or doing anything that goes beyond reasonable expectations. We will review the information we need in detail so that we always keep it to a minimum. If you would like more information about the processing of personal data for legitimate interests, please contact us at the details below. You also have the right to object to the processing of personal data for legitimate interests. In this case, we will try to find a better balance between your interests and ours, depending on the specific case. If we have compelling reasons, we may continue to use your information. We apply legitimate interest in the following cases: |
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How we use information |
Legitimate interest |
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Research and development of our products, pricing systems, and brands Our products are developed according to customer needs. To ensure we meet these needs, we combine your data with that of other customers to analyze and segment the information. We also combine your data with that of other customers to ensure we always have the liquidity necessary to operate. |
We need to identify groups of potential customers who may be interested in a new product or service we are developing. We need to develop and modify these products and services in a compliant manner. We need to ensure that you are treated fairly and that our privacy policies are always adequate. We need to ensure that your money is safe. |
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Research on our customers’ opinions and new ways to meet their needs We may conduct research before launching new products or making changes to existing products to ensure we are doing the right thing. We may also conduct research to ask our customers for their opinions on products and services. |
We want to ensure that our products are appropriate for the target audience and identify any gaps in the market. We need to understand how many categories of customers use our products or services so that we can tailor them accordingly. We want to ensure that our communications use appropriate language and that our services are sold to interested customers. We need to ensure that our research is efficient and allows us to connect with the right people, so that we can make informed, results-based decisions. |
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Send you marketing communications about products and services To send you information about your products or other products you may be interested in, highlighting the benefits of our services. We will not do this if you tell us you are not interested. We may collect contact information to advertise new products or promote brand awareness and the benefits of existing products. We may analyze your personal information to create a profile so that we can contact you with information that may be of interest to you. Monitoring the use of our website We use various technologies on our sites to collect information about how visitors use our site. |
We must ensure that our communications are consistent with our values. We need to grow our business sustainably and develop our brand by communicating effectively with our members. We must ensure that our Sites are secure and function properly. |
We may share your information with our Italian partner: Alpha4All Italia Srl.
In order to provide products or services that are of interest to you, we may engage third parties. This may include payment processing, shipping goods, search engines, advertising, marketing, and in some of these cases, third parties may need access to some of your data in order to perform their functions. We will take all reasonable steps to ensure that your data is always stored securely and in accordance with your rights, our obligations, and the obligations of third parties as required by law.
We reserve the right to use statistics on our Site, including traffic data, usage patterns, numbers, sales, and other information. All such data will be aggregated anonymously and will not include personally identifiable data or anonymous data that, when combined with other data, could lead to your identification.
To the extent permitted by applicable law, we may share such data with third parties such as potential investors, affiliates, partners, and advertisers.
You have the right to request a copy of your personal data in our possession (where we have it). In accordance with the GDPR, we will provide the necessary information in response to your request. To request this information, please fill out this request form.
You can also manage your email contact preferences and choose what type of newsletter you would like to receive by clicking on the [Update my email preferences] link at the bottom of the communications you receive from us.
By continuing to use our sites, you agree that your data may be transferred outside the EU. In fact, we may use third parties to process data (e.g., Google for website traffic analysis, Mailchimp for sending newsletters), and that these third parties may be located outside the European Economic Area (EEA), which includes all EU member states, Norway, Iceland, and Liechtenstein.
Where personal data is transferred outside the EEA, we will ensure that we take all necessary steps to ensure that your data is treated in a secure and safe manner, as would be the case in accordance with the GDPR.
These services will be provided by companies and organizations that are reliable in terms of safeguarding the security of personal information and in compliance with European data protection requirements.
We will always ensure that all personal information shared is adequately protected and that all data transfers outside the EEA are carried out in accordance with the law. We and our partners have signed a DPA (Data Protection Agreement) with each supplier to ensure that your data is used in accordance with the law at all times.
Once we receive your information, we will use strict procedures and security features to protect your information from unauthorized access.
We carefully select our service providers, who comply with current privacy regulations and follow strict security procedures, such as:
All our suppliers have signed a DPA (Data Processing Agreement) and have been reviewed to ensure that they comply with applicable privacy regulations.
We will keep your personal information for as long as necessary to fulfill the purpose for which it was collected, and in accordance with legal requirements and provisions.
To this end, we will keep your information for a reasonable period of time after the end of the service or product purchased from us.
If you purchase a product or service or download our free material, you will be subject to automated decisions. Following a purchase, we reserve the right to contact you to discuss services that complement your experience.
Profiling is an automated process of personal data that allows us to evaluate certain things about an individual. Profiling can be part of an automated decision-making process. This determines whether there are other products or services in our offering that could benefit you in the future.
In the future, we would like to keep track of the category you belong to within the information we have about you so that we can personalize the communications we send you.
You have the right to know what personal information we hold about you in many circumstances.
You have the right to ask us to correct inaccurate or incomplete personal data about you.
In some circumstances, you can request to receive an electronic copy of the personal data you have provided to us, to one of our partners, or to third parties we use.
You have the right to object to the processing of your personal data for legitimate interests. In this case, we will try to find a new balance between your interests and ours, taking into account the particular situation. In the case of legitimate reasons, we may continue to process the information you have provided.
You have the right to object to the use of your information for direct marketing, which we will always respect.
If you are unsure about the accuracy or use of your data, you can ask us to stop using your data until your request has been resolved. We will inform you of the outcome of your request before we use the collected data again.
In certain circumstances, you can request that we erase the personal information we hold about you, for example if your relationship with us has ended and there is no need for us to retain information for legal or regulatory reasons. If we are processing your data on the basis of consent and you withdraw your consent, you can request that we erase the information we hold about you.
If you are unhappy with how we use your personal information, you have the right to file complaints about our data processing activities with the data protection authorities. We encourage you to contact us directly first, and we will do our best to address your concerns.
If you have any questions about our Site or this Privacy Policy, you can contact us by email at info@alpha4charts.com. Please ensure that your request is clear so that we can assist you in the best possible way.
Alpha4Charts reserves the right to change this Privacy Policy at any time. We recommend that you visit this page regularly to stay informed about any changes.