Product and Billing Terms and Conditions

Last Updated: 1st March 2026

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Paid Content, accessed via Products and through Alpha4Charts and all its Partners websites. Please read these Terms of Sale carefully and ensure that you understand them before purchasing a Product. You will be required to read and accept these Terms of Sale when ordering a Product. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase a Product and access Paid Content through Our Site.

1. Definitions and Interpretation

In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

Contract means a contract for the purchase of a Product to access Paid Content;
Paid Content means the digital content/software access sold by Us through Our Sites alpha4charts.com and accessible from the Web App app.alpha4charts.com ;
Product means a subscription to Our Site providing access to Paid Content on the Web App;
Product Confirmation means our acceptance and confirmation of your purchase of a Product;
Order ID means the reference number for your Product purchased.

2. About Us

Our website (https://alpha4charts.com) (the “Site”) and Our Web Application (https://app.alpha4charts.com/) are owned and operated by Yak Data LTD, a limited company registered in Cyprus under company number HE469878.

Registered address: Neofytou Nikolaidi & Theodorou Kolokotroni ONISIFOROU CENTER, 2nd floor Agios Theodoros, 801, Paphos, Cyprus.

VAT number: CY60123930O.

Email address: support@alpha4charts.com.

3. Eligibility & Age Restrictions

Our Services are not targeted towards, nor intended for use by, anyone under the age of 18. By using the Services, you represent and warrant that you: (a) are 18 years of age or older; (b) have not been previously suspended from using the Services; and (c) have full power and authority to enter into these Terms and that, in doing so, you will not violate any other agreement to which you are a party.

4. Description of the Alpha4Charts Software

Alpha4charts provides End users a subscription online web app designed to allow them to access charts and tools to do their analysis of the markets. Alpha4Charts provides each End User with a dedicated environment (“Web App”) to setup and save their progress.

5. Services and Pricing

5.1 Services

Following the trial period (where available), access to Our Web App requires a paid Subscription. Upon purchasing a Subscription, Our Platform will be available to you, for the duration of that Subscription and any and all subsequent renewals.
We make all reasonable efforts to ensure that all descriptions of Products and Paid Content available from Us correspond to the actual Product and Paid Content that you will receive.
We may from time to time change Our prices. Changes in price will not affect any Product that you have already purchased but will apply to any subsequent renewal or new Product.
Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.
In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Paid Content. If We do so, We will inform you before the changes are due to take effect.
Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to you before you purchased your Product to access the Paid Content. Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.

5.2 Pricing

Where appropriate, you may be required to select your required Subscription. Different types of Subscription provide access to different features on Our Platform. Please ensure that you select the appropriate Subscription when prompted.
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Changes in price will not affect any order that you have already placed.
In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, We will give you the option to purchase the Product at the correct price or to cancel your order (or the affected part of it).
If We discover an error in the price or description of your Product after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error. You may, however, have the right to cancel the Contract if this happens.
All prices on Our Site include Sales Tax.

5.3 Processing Orders & Subscriptions

Our Site will guide you through the process of purchasing a Product through a subscription.

The checkout page will allow you to see a summary of your order.
You will be guided through the Subscription process when you make an initial purchase, an upgrade or downgrade of a currently existing subscription plan. Before confirming a purchase, you will be given the opportunity to review your chosen Subscription that will include all relevant information and amend any errors in your order. Please ensure that you check carefully all details and these Terms of Service before confirming your purchase. In case of an upgrade or downgrade you will receive prior to completing any action all information regarding your decision including the fees that will be credited or charged respectively. In case of a downgrade from your current Subscription plan, you will lose access to certain features tailored to specific Subscription plans. All downgrades shall be scheduled to take effect at the end of the current Subscription term.
If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible at support@alpha4charts.com.
If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Paid Content that results from you providing incorrect or incomplete information.
No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Product constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Product Confirmation Receipt by email. Only once We have sent you a Product Confirmation will there be a legally binding Contract between Us and you.
Product Confirmations shall contain the following information:
- Email confirmation of the product purchased: Order details, Order ID No, Name, Email, Date, Product name;
- Email containing product purchased invoice: Invoice, Order details, Name, Email, Date, Product name, taxes;
- In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible.

6. Payment and Trial

6.1 Payment

Payment for Products must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Product Confirmation Receipt.
Payment methods:
- Mastercard and Visa through Stripe: All credit/debit cards used through Stripe payment gateways are automatically charged upon product purchases and upon renewal.
- For payments in Euro currency we accept SEPA payments.
Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.
Deactivation: Alpha4Charts and its partners reserve the right to remove customer application data from its servers after nonpayment.
If you believe that We have charged you an incorrect amount, please contact Us at support@alpha4charts.com as soon as reasonably possible to let us know.

6.2 Trial Access and Upgrades

Some products offer a free trial period enabling access to only part of the main product.
Activation of the trial period requires you to create an Account by providing your email and by accepting our Terms of Service.
The trial does not offer an automatic upgrade, you (the buyer) will need to upgrade manually if you want to upgrade your product.

6.3 One Trial per Customer

Alpha4Charts has many products and implements a policy of one trial per customer. As much as we would like to offer trials for all our products, at this time we follow the one trial only rule.

7. Sales Tax

Products are sold including Cyprus Sales Tax (19% VAT).

8. Provision of Paid Content

Paid Content appropriate to your Product will be available to you when We send you a Product Receipt of Purchase Confirmation and will continue to be available for the duration of your Product.

If We need to suspend availability of the Paid Content for any of the reasons, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case We will inform you as soon as reasonably possible after suspension).

In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

To fix technical problems or to make necessary minor technical changes;
To make more significant changes to the Paid Content;
To update the Paid Content to comply with relevant changes in the law or other regulatory requirements.

9. User Conduct

You agree that you will not use any of our services with the intent purpose to violate any law, contract or intellectual property or other third party right. You agree not to:

purposely damage the content or service;
share your account details with others, third parties without written consent;
project viruses, trojans, worms or other harmful material;
use any robot, spider, crawler, scraper to gather data;
send unsolicited or unauthorized advertising, spam, junk mail, or collect email addresses for commercial purposes;
You are encouraged to treat others as you would want to be treated yourselves meaning, not use abusive or harmful language within the communal chat areas etc.

10. License and Copyright

10.1 License

When you purchase a Product to access Paid Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Paid Content for personal, non-commercial purposes. The licence granted to you does not give you any rights in Our Paid Content (including any material that We may licence from third parties).
The licence granted to you subject to the following usage restrictions and/or permissions.

10.2 Copyright

Unless otherwise indicated, the Services and content provided by Alpha4Charts or one its partners, including all content, video and other materials on or made available are the proprietary property of Yak Data LTD under international copyright laws.
Any use, copying, redistribution and/or publication of any part of the Services, other than as authorized by these Terms or expressly authorized in writing by us, is strictly prohibited.
You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).

11. Consumers’ legal rights

If you are a consumer, you have certain legal rights under the European Union consumer rules that may apply to Our Web App:

Any digital content provided by Us must be as described in our website, fit for purpose, and of satisfactory quality. If digital content is faulty, you may be entitled to a repair or replacement. If a fault cannot be remedied, or has not been remedied within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund. If, as a result of Our failure to exercise reasonable care and skill, any digital content of which Our Web App comprises damages your device or other digital content belonging to you, you may be entitled to a repair or compensation.
Any services provided by Us must be provided with reasonable care and skill and in compliance with information provided by Us. If We fail to do so, you may be entitled to require Us to repeat or otherwise fix the problem or, if We cannot provide such a remedy, a full or partial refund.

Please note that We will not be liable under this clause if We informed you of the fault(s) or other problems with a particular part of Our Web App or service before you used it and it is that same issue that has now caused the problem (for example, if you are testing a pre-release beta version of a feature and We have warned you that it may contain faults that could harm your device or other digital content); if you are using Our Web App for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Platform for that purpose; or if the problem is the result of misuse or intentional or careless damage.

11.1 Cancelling Your Product: 14-day Refund Policy

If you are a consumer, in the European Union by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Product Confirmation and ends 14 calendar days after the date of Our Product Confirmation.
After the cooling-off period, you may cancel your Product at any time, however We cannot offer any refunds from day 14 on-wards. On the 14th day after the purchase order, your Right of Withdrawal automatically lapses by law.
If you purchase a Product by mistake (or allow your Product to renew by mistake), please inform Us as soon as possible and do not attempt to access any Paid Content. Provided you have not accessed any Paid Content since the start date (or renewal date, as appropriate) of the Product We will be able to cancel the Product. If you have accessed any Paid Content once the Product has started, We will not be able to offer any refund and you will continue to have access to the Paid Content for the remainder of the Product (up until the renewal or expiry date, as applicable).
If you wish to exercise your right to cancel your purchase and request a refund, you can do so by emailing support@alpha4charts.com.
Before any refunds are issued the helpdesk will review your account and the 14 cooling period terms.
- In addition We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
Refunds will be issued to you as soon as possible if you are entitled, within your product purchased helpdesk portal, you will be able to see whether you are within your 14 day cooling off period.
We do not offer refunds after the 14 day cooling period.
Refunds will be made using the same payment method that you used when purchasing your Product. The money normally appears within a few days however it can take up to 30 days depending on the payment method involved.

12. Non-commercial use

Our Paid Content is intended for non-commercial use only. We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

13. Contacting Us

If you wish to contact Us with general questions or complaints, please contact support@alpha4charts.com.

Complaints

We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
All complaints are handled in accordance with the appropriate team to assist you solve your challenges in the quickest and the best possible way. If you wish to complain about any aspect of your dealings with Us, please contact Us by email at: support@alpha4charts.com.

15. Product Feedback

To make sure our products are best-in-class we use a number of mechanisms to gather your feedback: Surveys, verbal feedback.
Whenever you are asked to provide feedback, you will be given the option whether to remain anonymous or not.
Feedback collated could be placed on our website, social or other tools for product promotions.
You will be given the choice whether your comments can be used or not.
If you have any queries regarding the product feedback process you can contact support@alpha4charts.com.

16. How We Use Your Personal Information (Data Protection)

All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to our Privacy Policy.

17. Other Important Terms

17.1 If we sell our business/ product/ product closure

We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
In the event that we have to close Alpha4Charts product for any reason, meaning your membership site will cease to exist. If this occurs, you will be informed by Us in writing. You will be given the opportunity to save all relevant content.

17.2 Changes to the Law

We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Product, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them.

18. Law and Jurisdiction

These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of Cyprus.
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence.
If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Cyprus.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of Cyprus.

19. Disclaimer

Alpha4Charts or its partners do not provide advice on financial instruments or portfolio management, but rather educate clients and teach them how to independently manage their money.

The information contained on the Alpha4Charts website and its extensions or applications is for educational purposes only.

19.1 No advice on financial instruments or portfolio management

Alpha4Charts does not provide any advice on financial instruments or portfolio management. We provide financial education to clients to enable them to manage their capital independently.

Alpha4Charts is not a broker; it does not manage, implement processes, or hold its clients’ funds in any way.

The information contained on this site and its applications is provided solely to enable clients to make independent decisions about their capital; This information does not constitute advice, counsel, or solicitation in any way, and should in no way be construed as a recommendation to buy, sell, or maintain financial transactions.

Any research and/or analysis contained on the site or its applications has been conducted by us for educational purposes only.

19.2 Warnings and Risks

Trading and investing can often involve a high degree of risk to capital; this risk can, in some cases, even lead to the loss of an amount greater than the initial investment.

Many factors, including global economic conditions, can affect investments; furthermore, analysis of historical data does not guarantee the accuracy of forecasts of future trends.

No advice, analysis, charts, theories, or forecasts will guarantee investment profits.

Trading in financial instruments may not be suitable for all investors. Please be aware of all risks associated with this activity and, if necessary, consult a financial advisor for advice.

Images are used for illustrative purposes only and are not necessarily related to the context in which the courses will be taught.

Investing and trading activities are not suitable for everyone. Please be aware of all risks involved and, if necessary, consult a professional trader for advice and support.

Alpha4Charts accepts no responsibility, in any way or form, for any financial losses incurred by clients.

19.3 No Guarantee of Profit

Your success depends primarily on your personal efforts, motivation, and commitment. Alpha4charts cannot predict or guarantee the achievement of any particular result.

You understand that individual results may vary. Each individual’s results depend on their training, dedication, motivation, and actions, as well as numerous other factors. You fully acknowledge that there are no guarantees of a specific result or of results equal to those advertised in connection with or featured in the web app.

19.4 Performance Disclaimer

The risk of loss associated with trading can be high. Trading and investing are subject to risk and are not suitable for all investors. Consider all risk factors, including your personal financial situation, before engaging in financial market trading.

Past performance of other individuals or strategies published within the Web App is not indicative of future earnings. Any earnings or profit percentages or examples shown within the Web App are for educational and illustrative purposes only and cannot be considered as guarantees of future earnings. Use of the Web App cannot be considered as a guarantee of specific earnings.